Copsource

Why FAMS ?

False Alarm Management Solution (FAMS) is an effective tool for local public safety agencies struggling to contain the costs associated with residential and commercial security alarm response. Numerous public safety agencies across the US are satisfied users of FAMS today. FAMS is a total solution that provides the technology, implementation services, and ongoing operational resources to support every user.

Benefits to Citizens

FAMS supports alarm owners with online tools and help desk personnel that make compliance with your alarm ordinance fast and easy. The system:

Educates citizens on the alarm ordinance and proper use of alarm systems
Enables online self-service to register alarms and pay fees
Warns citizens on the verge of exceeding false alarm limits
Identifies repeat offenders and works with them to minimize false alarms
Enables online payment of false alarm fines
Help Desk personnel are helpful and knowledgeable

Benefits to Public Safety Officers

Officers are more willing to enforce your alarm ordinance because FAMS records are accurate and up-to-date. Officers have real time access to all information and can determine at the scene whether the alarm owner should receive a citation or warning.

FAMS provides alarm training materials that an officer can leave with the alarm owner.

The system maintains an alarm owner master file that includes:

Assigned code number
Name, address, and telephone number of the alarm owner
If a business, the manager's name and telephone number

Benefits to Administration

FAMS is totally transparent to senior management of public safety agencies. Administrators have total access to audit every transaction. The solution maintains, tracks, and displays:

The latest false alarm data
History of false alarms by alarm owner
Alarm registrations – new and existing owners
Every false alarm charge as defined by the city’s alarm ordinance
All incidents and their associated charges by billing period history of issuance, renewal, suspension, and reinstatement of alarm permits

Success Story

Our Features

The FAMS solution is implemented in cities across the US and has been proven to lower cost, reduce false alarms, and increase revenue, while raising the morale of public safety officers and winning satisfied citizens.

Features of the FAMS solution that ensure success:

No investment required from the city
Infrastructure costs (hardware, software, etc.) are eliminated
City has access to numerous reports in real time through this TRUE web based solution
Education outreach to citizens increases compliance
Internet convenience increases public compliance and satisfaction

Success Story

Reduce False Alarms up to 40%

FAMS is a proven solution, successfully deployed in many jurisdictions. It easily installs and can be quickly configured to the specific requirements of your jurisdiction’s alarm ordinance.....

Return on No Investment

The FAMS business model requires no investment by the agency. PM AM is paid from the revenue generated by more efficient alarm registration and code enforcement capabilities. ....

A Turnkey Solution

PM AM offers FAMS as a turnkey solution. All technology and services required to meet every project goal are provided. The solution can be implemented quickly and easily, with no disruption to current systems before switchover ....

Application Support and Upgrades

FAMS continues to improve by offering more functionality and better performance using best practices learned from our management of many alarm ordinances. Clients receive all upgrades at no cost.....

Customized Enforcement of Alarm Ordinances

FAMS provides complete flexibility and configurability to fully adapt to each agency’s specific alarm ordinance. Dedicated PM AM customer support representatives are fully trained on those ordinances as well to respond with expert guidance to citizens’ requests. ....

Satisfied Citizens

The local business community and residents feel safer as officer response times shorten. The ease and convenience of FAMS online interface appeals to alarm owners who can manage all aspects of their compliance through the system and receive instant response to their inquiries. ....